Frequently Asked Questions

1. How do I register for a course?

To register, browse our course catalog, select the course you’re interested in by clicking on “Book Now”, complete the short form, and click “Add to Cart”. Continue with completing the checkout process and once your payment is confirmed, you will receive an email of confirmation with details.

2. What payment methods do you accept?

We accept major Credit Cards and online payment methods such as PayPal through Wix’s secure payment gateway.

3. Can I get a refund if I change my mind?

All purchases at ElectroMentors are final. Please review our Refund Policy (Clause 7 of T&C) for more details.

4. How do I access my course after registration?

Once you register, you will receive an email with instructions to log in to your account and access your online session. If you encounter any issues, please contact our support team.

5. Are the courses in-person or online?

Most of our courses are currently online with synchronous delivery. Please, check the course description for any exceptions. We also hold in-person events such as symposiums, lunch and learns and conferences. Please, see our website or follow us in LinkedIn and other social media to get an update on in-person events.

6. Will I receive a certificate after completing a course?

Yes, you will receive an ElectroMentors digital badge and certificate of completion for most courses. Please refer to the course details to confirm if a certificate is offered.

Please note that Electromentors is an approved provider of IEEE CEU/PDH Certificates.

7. Can I share my course login with someone else?

No. Sharing login credentials is strictly prohibited and violates our Terms and Conditions. Access is limited to the registered user only.

8. What happens if I forget my login information?

If you forget your password, click the "Forgot Password" link on the login page, and follow the instructions to reset it. For other login issues, please contact our team.

9. How can I contact customer support?

You can reach us at: support@electromentors.com

We’re here to help you with any questions or concerns.

10. Are your courses mobile-friendly?

Yes, we use Microsoft Teams for our sessions which is well-suited for both desktop and mobile devices. So, you can learn anytime, anywhere.

11. Can I download the course materials?

Downloading course materials depends on the instructor’s policy. Some courses may allow downloads, while others may only provide access through emails. Check the course description or contact support for clarification.

12. Do you offer discounts (e.g., group discounts, corporate training, etc.)?

Yes, we provide various types of discounts to make learning accessible:

Early Bird Discounts: Available for select courses if you register before a specific date.
Student Discounts: Special rates for students with valid proof of enrollment.
Referral Discounts: Earn discounts by referring friends or colleagues to our platform.
Group and corporate training Discounts: Reduced rates for group registrations, ideal for teams or organizations.

Discount availability varies by course, so be sure to check the course details for specific offers. If you have questions about eligibility, contact us at support@electromentors.com. We’re happy to assist. 😊

13. Do I need prior knowledge to take the courses?

Each course specifies its prerequisites in the description. Some are designed for beginners, while others may require prior knowledge of specific topics. Please review the course details to see if there are any prerequisites or not.

14. Can I access the course content after completion?

Yes, most courses provide access to content after registration. However, certain live or limited-access courses may have restrictions. Check the course details with your course instructor.

15. What should I do if I experience technical issues?

If you encounter technical problems, such as trouble accessing your course online or a broken link, please contact our support team at support@electromentors.com. We try our best to resolve your issues promptly.

16. Are your courses accredited?

While our courses are not formally accredited, they are designed to provide practical knowledge and skills aligned with industry needs. Digital Badges and Certificates of Completion that will be issued can be valuable for professional development. You will also be able to gain CEU/PDH hours. Electromentors is an approved provider of IEEE CEU/PDH Certificates.

17. Are there tests or assignments in the courses?

Many of our courses include practical exercises and engaging assignments to enhance your learning experience. Check the course description for details.

18. Do you offer free courses or trial periods?

Occasionally, we offer free courses or trial access to specific courses. Keep an eye on our website, social media accounts, and newsletter for updates on promotions and new offerings.

19. Are you hiring mentors/instructors?

Yes, we are currently looking for experienced professionals who are passionate about teaching electrical and computer engineering. If you’re interested in joining the ElectroMentors team as a course instructor, please email us your resume and a brief introduction at careers@electromentors.com. We’d love to hear from you!

20. How can I stay informed about new courses and updates?

To stay updated on new courses, promotions, and news, simply register on the ElectroMentors community by creating an account. By doing so, you will automatically be included in our mailing list and receive regular updates. You can also follow us on LinkedIn and other social media.